all items marked as stock items (shipping time 3-4 days) can be changed within 14 days, if you send them back to us postage free.
We will refund the payed amount (minus the extra postage for foreign delivery outside EU) the same way you settled it.
This is not possible for hygienic articles or those, we manufactured custom made for you.
Hint in case of doubts: before you are going to order a precious custom made object, first order a similiar stocked one, that you can return.
If it happened anyway, that something is not fitting at all (e.g. it should be a surprise gift), we are offering buying it back for 50% of the objects ordering value, if you like to change to another size.
Dr. G. Axel Marenbach
Fax: +49 -621 -318 98 34
Tel: +49 -621 -318 98 33, Mon-Fri 8-17h UTC